Surga19 is committed to protecting the privacy of every member. This Policy explains in detail how we collect, use, store, and safeguard your personal information as a member of our platform.
Privacy is more than a legal obligation for us — it is a genuine commitment to every member who has entrusted their personal information to surga19.
All data transmitted between your device and surga19 servers is protected with 256-bit SSL encryption — the same security technology used by leading financial institutions and banks worldwide.
Surga19 has never and will never sell, rent, or share members' personal information with any third party for marketing purposes without the explicit consent of the member concerned.
You have the right to access, update, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team directly.
Member personal data is stored on servers protected by multi-layer access control systems, continuous monitoring, and regular backups to prevent loss or unauthorised access.
We clearly explain every purpose for data collection — you will always know why your information is needed and how it will be used, with no hidden agenda.
Surga19's privacy practices comply with internationally recognised data protection standards, ensuring your personal information is handled in accordance with the strictest security and ethical guidelines.
Surga19 ("we", "our platform") operates under a strong commitment to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes in detail how we collect, process, store and protect your personal information when you use the surga19 platform, including the website, mobile app and all related services.
By registering as a member or using any surga19 services, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy is to be read together with Terms and Conditions surga19 and both together form the complete agreement between you and our platform regarding the use of personal data.
Surga19 collects your personal information through several means depending on your interactions with our platform. The following are the types of information we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account details, deposit and withdrawal records | Financial transactions, payment processing |
| Technical Data | IP address, device type, web browser, operating system | System logs, cookies, tracking technologies |
| Usage Data | Gaming history, betting activity, login records | Automatic platform interaction |
| Communication Data | Support chat records, feedback, complaints | Live chat, support email |
We only collect information that is strictly necessary for platform operations, legal compliance, and service improvement. You have the right to know exactly what data we hold about you — please contact our support team to obtain a full copy of your data records.
Collected personal information is used solely for the following purposes:
Surga19 does not sell, rent, or disclose your personal information to third parties for their commercial purposes. However, in certain situations, we may need to share your information with the following parties:
In all data-sharing cases, we ensure that recipients have adequate data protection measures in place and use the information solely for the specified purposes.
Surga19 uses cookies and similar tracking technologies to enhance the user experience and collect analytics data. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some platform features. Continued use of the surga19 platform is considered your consent to the use of cookies as described.
The security of your personal data is an absolute priority for surga19. The technical and organisational measures we implement include:
Your personal data is retained for as long as necessary to fulfil the purpose of collection and to meet legal obligations. Generally, active account data is retained for the duration of membership plus a minimum of 5 years after account closure for financial compliance and anti-money laundering purposes.
As a surga19 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of all personal data we hold about you in a readily readable format.
Request correction of any inaccurate or incomplete personal information held in our records.
Request deletion of your personal data, subject to applicable legal retention obligations.
Request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing or profiling analytics at any time.
To exercise any of the rights above, please contact our support team via 24/7 Live Chat. We will process your request within 30 business days.
Surga19 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
Should we discover that personal information of a minor has been collected without our knowledge, we will take immediate action to delete that information from our systems and close the relevant account. If you believe a minor has registered an account on surga19, please contact us immediately so we can take the appropriate action.
The surga19 platform may contain links to third-party websites or services in certain contexts, such as payment providers or partner gaming platforms. This Privacy Policy applies solely to the surga19 platform.
Surga19 is not responsible for the privacy practices or content of third-party websites. We encourage you to read and understand the privacy policy of any third-party website you visit via links from our platform before providing them with any personal information.
Surga19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or technological developments. When significant amendments are made, we will:
Continued use of the surga19 platform after amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:
We value your trust in surga19 and are committed to always handling your personal information with full responsibility, transparency, and respect for your rights as a user.
With state-of-the-art encryption and a transparent privacy policy, you can play with peace of mind knowing that your personal information is always fully protected by surga19.